Get PACE

Not yet using PACE? The links and information below will help you get started.

PACE - Protected Analytic Computing Environment - Approval requirements for new PACE workstation

PACE New Account Requirements.

PACE Terms of Use

How to get additional Help or provide Feedback

PACE New Account Requirements 

In order to gain access to PACE, the following conditions must be met:

Duke Health Employees

1. Complete PACE Training for Duke Employees and Affiliates in LMS
2. Obtain a CoreResearch@Duke Service Request ID.
   • As of January 1, 2021, PACE has begun billing for services using CoreResearch@Duke, Duke's enterprise-wide shared resource request system. When requesting new PACE resources via GetIT, you will need to provide a CoreResearch Service Request ID. If you are not familiar with how to meet this requirement for your project, you may need to contact your PI, PI Delegate, Financial or Grant Manager for assistance.
   • Click here for further instructions on submitting a CR@D service request.
   • Click here to watch a video tutorial that explains and illustrates how to order PACE services through CoreResearch.
   • Estimated costs (PDF)
3. Submit PACE Account Request
   • Provide IRB, RPR, QI, or equivalent number at time of request (requester must be Key Personnel on an IRB study with an approved or exempt status) 

Duke Medical Students

1. Complete PACE Training for Duke Employees and Affiliates in LMS
2. Complete HIPAA Privacy and Security Training (DUHSCOMP_HIPAA) in LMS
3. Request a waiver of PACE fees.
   • Complete this survey.
   • You will receive an email from the PACE Team when your waiver is approved. The email will include a Requisition ID (REQ ID) that you will need to include in your PACE Account Request.
4. Submit PACE Account Request
   • Provide IRB, RPR, QI, or equivalent number at time of request (requester must be Key Personnel on an IRB study with an approved or exempt status) 

Duke University Employees, Duke University Students, and Affiliates

1. Establish a DHE account – Need a sponsor in the Health System to request a DHE account on your behalf
2. Complete PACE Training for Duke Employees and Affiliates in LMS
3. Complete HIPAA Privacy and Security Training (DUHSCOMP_HIPAA) in LMS
4. Obtain a CoreResearch@Duke Service Request ID.
   • As of January 1, 2021, PACE has begun billing for services using CoreResearch@Duke, Duke's enterprise-wide shared resource request system. When requesting new PACE resources via GetIT, you will need to provide a CoreResearch Service Request ID. If you are not familiar with how to meet this requirement for your project, you may need to contact your PI, PI Delegate, Financial or Grant Manager for assistance.
   • Click here for further instructions on submitting a CR@D service request.
   • Click here to watch a video tutorial that explains and illustrates how to order PACE services through CoreResearch.
   • Estimated costs (PDF)
5. Submit PACE Account Request
   • Provide IRB, RPR, QI, or equivalent number at time of request (requester must be Key Personnel on an IRB study with an approved or exempt status) 

Recent graduate or alumni having issues accessing PACE

If a student is about to graduate, or has graduated recently, and still needs to access PACE, the following needs to occur:

1. The student needs to call the Service Desk (919-684-2243) and have their NetID re-enabled.
2. Once the NetID is re-enabled, the student’s Health System sponsor will need to go to accounts.oit.duke.edu and confirm whether the user’s DHE account is still active navigating to the DHE Access section of that site and reviewing the student’s status. If the student’s DHE access is not active, they will need to be re-sponsored.
3. Once these two are complete, the user can go to secure.citrix.duke.edu to access their PACE workspace.

If there are any issues regarding this process, please contact the PACE Team at PACE_Info@duke.edu.

PACE Terms of Use

Privacy Training

It is required that all users of PACE have training in Duke Privacy standards prior to use.

Secure Usage Agreement

Users of PACE must agree to certain terms as defined by the institution at the time of use.

Storage and Workspace Backup Policy

By default, PACE VMs are not backed up.

However, data stored to the network drive (\\duhs-prot-nc1\dusom_openstack_home) is backed up, as is data written to project team network drives/shares.

How to get additional Help or provide Feedback

Pace homepage

Email PACE_Info@Duke.edu

Call the DHTS Help Desk: (919) 684-2243 select option 4